Posts Tagged "business owner"

Leadership: 8 Ways To Motivate Your People

»Posted by on Oct 20, 2011 in Leadership | 0 comments

Happy workers make a happy workplace, and a more creative and productive organization. Imagine arriving early, while sipping your morning coffee, looking out your office window seeing the eager, smiling faces of your employees stepping out of their cars and stepping lively inside to start their work day. This isn’t an impossible dream. Employee attitudes about their jobs, their employers, their fellow workers, and their customers almost always seeps down from the top. There are at least eight ways you can improve the attitudes of your employees and create a happier, more creative, and more productive...

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The #1 Thing Employees Crave

»Posted by on Oct 13, 2011 in Coaching, Human Resources, Leadership, Management | 0 comments

“I’ve quit a couple of jobs in my life,” a Nashville man told me recently.  “When I did,” he said,  “something odd usually happened – I was offered more money.” The interesting thing is the man quit anyway. “Only later did that strike me as backwards.” he said, “I hated working for the company, dreaded each and every day, felt like the life was being sucked out of me, and they wanted me to stay. “Who would want someone like that working for their company? People who feel that way are a cancer. I was a cancer to them and they were a cancer to me.” Logically,...

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How To Know What Your Customer Really Thinks About You

»Posted by on Oct 10, 2011 in Business Communications, Customer Relationships, Management | 0 comments

    An important component of growth is effective communication with customers. You expect all employees to pass information up the ladder to top management, but the more employees you have the more difficult it becomes. It may take too long.   It can also be neglected, especially if the feedback is negative, and employees feel the need to protect themselves from blame. Growth challenges the ability of management to stay informed. This makes investing in good employees vital to your success, because they work directly with customers. Hire friendly, energetic, and confident employees who can set...

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Pick Your Stocks or Your Business

»Posted by on Sep 26, 2011 in Business Growth, Business Valuation, Exit Strategy, Growth Strategies, Management, Selling A Business | 0 comments

Let’s say you have a choice.  You can keep your business, or you can keep your stock portfolio. Which would you choose?  The most valuable, I’m sure. What are your stocks worth today?  You check them every day, right?  Almost everyone does. What is your business worth?  You check it every month, right?  Virtually nobody does. Why is that?  Why can most business owners tell me what their stocks are worth, but not what their business is worth? This wouldn’t be true if they managed their business like an investment. It’s a matter of focus. Get blog updates in your...

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Your Satisfied Customer Sits On A Three-legged Stool

»Posted by on Sep 15, 2011 in Business Growth, Coaching, Growth Strategies, Management, Sales & Marketing | 0 comments

Picture your satisfied customer sitting on a three-legged stool.  If all three legs are the same length, your customer sits upright and comfortable.  If either leg is shorter or longer than the other, your customer will not sit comfortably, and is likely to slide off your stool and right out your front door. The three legs on a satisfied customer’s stool are: Price Quality Service Your price should be justified by the quality of your product and the adequacy of your service. A customer cannot reasonably expect your company to have the lowest price, the highest quality, and the best service. ...

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