Customer Relationships

How To Know What Your Customer Really Thinks About You

»Posted by on Oct 10, 2011 in Business Communications, Customer Relationships, Management | 0 comments

    An important component of growth is effective communication with customers. You expect all employees to pass information up the ladder to top management, but the more employees you have the more difficult it becomes. It may take too long.   It can also be neglected, especially if the feedback is negative, and employees feel the need to protect themselves from blame. Growth challenges the ability of management to stay informed. This makes investing in good employees vital to your success, because they work directly with customers. Hire friendly, energetic, and confident employees who can set...

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Become A Champion Salesman

»Posted by on Oct 6, 2011 in Customer Relationships, Sales & Marketing, Sales Training | 0 comments

When I was just starting out as an investment salesman, many years before computers and the Internet, I had a personal meeting with a prospect that proved much more valuable to me than the no-sale that resulted. My company in those days invested heavily in return postcard advertising inserts in Reader’s Digest, perhaps the most widely circulated magazine at that time.  The returned postcards were distributed to salespeople all across the country. I followed up on one of the cards, setting an appointment at the home of a woman, who turned out to be an elderly widow.  She was very gracious on the phone,...

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6 Things Your Prospects Fear

»Posted by on Sep 30, 2011 in Customer Relationships, Sales & Marketing, Sales Training | 0 comments

  When you approach a person with a business proposition, product or service, they evaluate every bit of information you dole out with just one question: “What’s in it for me?” If you initiated the contact, your prospect is probably cold as ice.  Not only do they think they don’t need your product or service, they don’t trust you either. Their distrust is based on six fears. 1.  They fear you. This is a trust issue.  Your first job is to help them realize that you’re just like them.  You’re a regular person.  You’ve been in their shoes.  But even better, you are someone who is...

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What are you thinking?

»Posted by on Mar 30, 2011 in Achievement, Anger, Coaching, Common Sense, Customer Relationships, Happiness, Health, Inspiration, Leadership, Personal Development, Positive Thinking, Proverbs, Self-help, self-talk, Stress, Success, Wisdom | 0 comments

If you are in a funk, it’s your own fault! That is the truth, even if you think it’s a heartless thing for me to say.  What you think about is your responsibility.  You are in control. What you think is the only thing that matters.  The reason is simple.  This was known in ancient times. The writer of Proverbs in the Old Testament wrote about it. You become what you think about. You have control over what you think about.   You have control over what you allow to bother you. The way you feel is not someone else’s fault. Negativity and spoiled attitudes are not the result of some...

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